Marshall Ward chapters.indigo.ca Management Heather Reisman - Chief Executive Officer, Indigo Books & Music Inc. (TSE: IDG) Heather Reisman has over 25 years of business experience. For the first 16 years of her career she was Managing Director of Paradigm Consulting, the strategy and change management firm she co-founded in 1979. Paradigm was the world's first strategic change consultancy and pioneered many organizational change strategies in major use today. Ms. Reisman left Paradigm to become President of Cott Corporation. During her tenure Cott grew from a regional bottler to the world's largest retailer-branded beverage supplier. Harvard University wrote two case studies focusing on the company's growth and development while she was President. Launching Indigo in 1996 was the culmination and integration of a lifelong passion for books and music, and an entire career focused on understanding and building new age organizations. Born in Montreal and educated at McGill University, Ms. Reisman is a former Governor of McGill University and of the Toronto Stock Exchange. She has served and continues to serve on several boards in the media, communications, manufacturing and retailing sectors, including Rogers Cable and Williams-Sonoma Inc. She is also a Director and Officer of Mount Sinai Hospital. Ms. Reisman has published numerous articles, and is a frequent speaker and television guest. Her goal is to build the Indigo organization into the most valued retailer in the world for book-lovers and their friends. Doug Caldwell - Chief Technology Officer Mr. Caldwell oversees the technology strategy for the Indigo Books & Music Inc.(TSE: IDG) enterprise, including the chapters.indigo.ca e-commerce engine and internal technology infrastructure. Prior to joining the Chapters Online team in September 2000, Mr. Caldwell held the position of Practice Manager for Microsoft Canada’s national e-commerce consulting practice. Mr. Caldwell was with Microsoft Canada for six years and worked on a variety of innovative technical projects including providing consulting services to Chapters Online’s Web site development team. Mr. Caldwell has worked in several positions at National Grocers where he directed inventory control and its wholesale systems development team. Mr. Caldwell holds a Bachelor’s degree in Applied Science from the University of Toronto. Michael Gagnier - President, Online Mr. Gagnier joined Indigo in June 1996 as a seasoned information technology executive. He worked at a major Canadian grocery chain, focusing on operations, inventory and distribution management. As well, he was chief technology officer for a growing manufacturing company. He led the technology team at Indigo before taking on his current role. Retail Corporate Profile Management SEDAR Filings News Releases Online Corporate Profile Management News Releases Info Desk iREWARDS Program About Our Company Affiliate Opportunities Careers Contact Us Corporate Sales Gift Certificates Privacy Policy Shipping Rates Store Locations Wish List chapters.indigo.ca: home Shopping Bag | Account Centre | Wish List | Help iREWARDS Program | Corporate Sales | Store Locations All Products Books DVD Video Gifts Books Advanced Search Search Tips Browse Books Art and Architecture Audiobooks Biography & Memoir Business and Finance Children's Books Computers View all Categories Browse DVD Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories Browse Video Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories . Books at Indigo and Indigo Bookstore Chapters Indigo Toronto • Canadian Stores • Chapters Book Store Ottawa • www.Indigo.ca • Chapters Indigo Online • Chapters Indigio • Chapters Indigo Com • Chapters Website, Canada • Chapters Bookstore Locations • Chapters Bookstore • Chapters Indigo Coupon • www.Chapters Indigo • Chapters Book Store • Chapters Book Store Ottawa • Chapters London • Chapters Head Office • Canadian Stores • Chapters Store Locations • Chapters Head Office • Chapters Home Page • Canadian Jewellery Stores • Chapters Bookstore Online • Chapters Bookstore Online • Chapters Bookstore Locations • Indigo Bookstore • . For more used books and discount textbooks at Chapters-Indigo, Canada online bookstore, follow this link.